Shipping and delivery

Q: Which shipping company do you use?

A: HQA MEDS uses the services of Regular Airmail and Express Courier. The latter is currently only available for the US customers. You will receive a tracking number once your order has been sent from our warehouse so you can track your order through until the delivery. Our services will keep you worry-free during the entire shopping experience with us. You can opt for automatic refills or get subscribed to our newsletters in order to stay updated on the best offers and not to miss really great markdowns and discounts. Let us know how else we can help you, and our assistive and trained customer support personnel will have every need of yours attended to.

Q: When can I receive my order?

A: Delivery always takes place as stipulated in Delivery Terms. You will have your order delivered within 21 days longest if you choose Regular Airmail delivery, but most often such orders arrive within 10 days after receiving the shipping confirmation. Express Courier delivery via EMS takes between 14 and 23 days, but it is currently only available to US customers. You can track your order via USPS service with Express Courier.

Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility. From this point your product is only 14-23 days (depending on the shipping method chosen) from arriving at your home or office.

Please note that orders are shipped on business days only (Monday to Friday, with the exception of public holidays).You can see all our shipping rates and other information after selecting a particular product.

Q: What is the estimated time of delivery?

A: The estimated time of delivery depends on the chosen shipping method. Regular Airmail delivery takes between 10 and 21 days, while Express Courier orders are delivered within the timeframe of 14 to 23 days. Mind that the latter delivers only to the USA.

Q: How is my order packed?

A: We send every order discreetly packed in an unmarked envelope, so that your right to privacy and anonymity is respected in every minute detail. No one, including delivery courier, will know what is contained in your parcel. This is the ultimate protection of your health information.

Q: What is the order is delayed?

A: Contact us immediately and let us know that your order is delayed, and we will investigate the matter. In case your order is lost but insured, it will be reimbursed or reshipped.

Q: What if the package or products arrive damaged?

A: In event of receiving the ordered goods in an unsatisfying condition you should take pictures and make a detailed description of what is wrong with your order. Forward this descriptions with the pictures attached to our customer support, and we will consider your case. The most common practice for such cases is to reimburse or to reship the order.



Q: What are generics?

A: Drugs that are not produced by the original manufacturers are called generics. They have the same ingredients, effects and safety, and are legally produced in countries where the patent for the monopolistic production of the brand medicines expired. The cost of production is the only thing that influences the price of generic drugs, making them a significantly cheaper solution than the brand medicines which always bear the costs of development, promoting and patenting.

Q: How come my drugs look different from the originals?

A: Since the medicines that we at HQA MEDS retail are generic drugs, they cannot look like the originals, because that would violate the copyright law. Therefore, generic drugs are different in form, shape and color, as well as the name, but identical to the original medicines in every other essential detail like medicinal effects and safety.

Q: Are generics as efficient as the brand medicines?

A: Since generic medicines are produced under close supervision of the same authorities that monitor the safety of the original medicines, it is but natural that their safety is as good as that of the original preparations.

Q: Are the pharmacies which supply you with drug price lists operate only with FDA-approved drugs?

A: Yes, the pharmacies from which we receive drug price lists operate only with FDA-approved drugs.

Q: What affects the price of generics, making them so affordable?

A: The price of generic medicines includes only the cost of produce and materials. The manufacturers of generic medicines do not need to invest in the development of the formula and subsequent trials, tests and researches with promotion and patenting afterwards. Thus, when you buy generic medicines, you pay only for the product, and not the brand or its history behind it.

Q: What if I cannot find the drug I am looking for at your website?

A: Contact us and let us know what is the medicine that you are looking for. We attend to popular requests, broadening our offer on a regular basis.

Q: Do I need to be home to sign the receipt?

A: Yes, Regular Airmail and Express Courier need your signature to verify that you have received your item.

Q: What happens if I am not at home?

A: The courier service will leave a notice with instructions on how to retrieve your package at a local office. Alternatively, there can be arranged with a new time of delivery.

Q: I made an order more than three weeks ago, why have I not received anything?

A: Please contact us immediately. We will do our best to investigate the matter and get back to you with the most opportune solution. In case your order is insured, we will reship it to you within the shortest timeframe.Ordering, checkout page and processing.

Q: How do I order?

A: Find the items you need using our offer list or embedded search engine. Add the needed quantity to the basket. Choose the shipping method and the payment method, and fill in the form with your personal details and credit card information. Wait for the confirmation email.

Q: What are the payment methods?

A: Currently, we accept payments empowered by Visa, Master Card, Western Union and Moneygramm.

Q: How do I cancel the order?

A: You have the option of cancelling the order before receiving the shipping confirmation. After that, it is impossible to cancel the order.

Q: Is the process discreet?

A: Yes, online only doctor and the doctor is aware of your order. Your information is not sold and will not be published. All orders are discreetly packaged and do not have the name of HQA MEDS Service on them.

Q: Is my personal information safe with you?

A: All information sent to HQA MEDS is encrypted using SSL. Your information is safe with us.



Q: What is your spam policy?

A: HQA MEDS respects the privacy of its customers, and sees no point in resorting to spam soliciting. You can subscribe to our newsletters in order to receive information about discounts, special offers and loyalty program bonuses, but you will not be getting any junk emails from us.

Q: How do I contact your customer support?

A: Check out Contacts page and fill in the contact form that you will find there. Make sure that you include your own contact details so that we are able to get back to you.