Refund and Shipping policy

Refund Policy

As a customer, you always have 14 days by law on distance contracts and off premises. The withdrawal period begins to run from the day you received the product. If you have handled the product to a greater extent it will be necessary to determine the details and establish whether customer is entitled to a reimbursement of up to 100% from HQA MEDS. A reimbursement is determined for each case individually depending on the type of product you purchased and the impairment caused by handling. For instance, hygiene and products in the packaging reimbursement is 100% in case the seal or the package is broken. Be ready to communicate the details of your order to our customer support representative. Note that certain products cannot be returned according to the existing regulations.

Delivery confirmation will be sent with or presented as evidence that you purchased the product on HQA MEDS. You stand the cost of return and is responsible for the product until it arrived HQA MEDS provided. When exercising the right of withdrawal, the return form that was sent with the order used.

If you use your right you will get a refund as soon as possible and at the latest within 14 days from the HQA MEDS received notice from you that you wish to exercise your right of withdrawal provided HQA MEDS received the goods back, or proof that you sent back the goods. Reimbursement is fulfilled within 7 bank days and is made to the card you used as your payment method.


Shipping Policy

When ordering, you can choose to get your products delivered by the proposed shipping lternatives when completing your online purchase. You must enter the requested information for HQA MEDS to be able to make the delivery (e.g., your name, address, etc.).

For orders starting from $300, shipping is free. Delivery can only be made to most overseas destinations since we ship internationally, but you should make sure your country of residence is on the list.

Since products sent by post may be sensitive to e.g. certain temperature excursions, it is therefore important that your mailbox is emptied every day when you are expecting delivery of HQA MEDS. In case you have mail slots in your apartment, please note that medicine should be kept out of reach of children and pets.

An order is expected to be delivered on the date specified in terms for the the chosen delivery method. If it happens that the current product is not in stock, your order usually the next working day (or as soon as the product is in stock). If the current item is out of stock and the supplier has ceased to provide product HQA MEDS no obligation to complete the order. Deliveries to the rural areas with rural areas may take longer.

HQA MEDS is not responsible for any mishandling, failure to deliver or any other issue that occurs due to a malfunction of the delivery service chosen by customer.